A miserable failure

Two posts in one night?
Well, the previous one actually was from my jotter last week, almost word for word.
But it got me thinking a bit more, that as many of these insights are where things have become fairly clear in my mind (at least), I felt I should post one where I haven't got the answer or even the first clue at the moment.

And it goes like this - after all that I've just said about serving, how do I apply the same principles to a work situation when I'm dealing with a person that speaks their mind, is far from encouraging and can often make quite personal comments to a wide audience on email.

You know the sort of person. Sometimes described as the "extra grace required" person.

The best I could muster today was to prune the sarcasm out of the first draft of my reply.

But, I still felt I'd got it wrong. A bit of a fraud when I'd just advised someone not to take a similar comment personally.

Answers from the jotter when they arrive.